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Frequently Asked Questions


Problems Placing Orders


Why does my cart reset to zero ? Why won't my order go through?
It may be a problem with your internet browser or your operating system. For the security of our customers, we no longer support the use of our shopping cart with older browsers and operating systems or with browsers known to have security issues.  Internet Explorer is no longer being supported by Microsoft because of security concerns, so it is highly recommended you use a different browser, such as Firefox or Chrome. Other browsers, such as Safari and Edge, will work with our system. For operating systems, if you are using an older version of iOS on your iPad or iPhone (version 6.0 or older), you will likely have trouble with that working in any modern browser, as Apple is no longer supporting those older versions either. If you are using something other than those listed here and are still having a problem placing your order, please email us at michele@quiltkitmarket.com for assistance. We apologize for the inconvenience.


Shipping


What forms of shipping do you offer ?
We offer shipping by Priority Mail (United States Postal Service)  We strive to achieve same or next day shipping so you should receive your package in 3 - 7 days in most areas of the country.  Due to weather and several other factors, these delivery times are only estimates and not a guarantee of delivery on a specific day.

Our rates are as follows for domestic shipping:

Order total:             Shipping:
up to $50.00           $5.00
over $50.00             FREE

                          
We are not currently shipping international orders.


Secure Shopping


How secure is shopping with Quilt Kit Market ?
You can shop at www.quiltkitmarket.com with confidence. We have partnered with PayPal to make your online shopping as secure as possible. PayPal is one of the leading companies processing internet payments.




Payments


What forms of payment do you accept?
We accept credit cards and paypal payments.

We will accept personal checks. However, we cannot guarantee that an item will be in stock by the time your payment reaches us. If your item is no longer available, we will return your check to you by first class mail as soon as it arrives. We will also hold shipment of your order for 10 days to make sure that the check clears our bank. PLEASE CONTACT US BY EMAIL (michele@quiltkitmarket.com) PRIOR TO SENDING A CHECK SO THAT ANY SHIPPING OR SALES TAX CAN BE CALCULATED.  WE CANNOT SHIP ORDERS UNTIL THE TOTAL AMOUNT DUE FOR THE ORDER IS RECEIVED.

We will accept mail orders with an accompanying money order.  However, we cannot guarantee that an item will be in stock by the time your payment reaches us.  If your item is no longer available, we will return the money order to you by first class mail as soon as it arrives. PLEASE CONTACT US BY EMAIL (michele@quiltkitmarket.com) PRIOR TO SENDING A MONEY ORDER SO THAT ANY SHIPPING OR SALES TAX CAN BE CALCULATED.  WE CANNOT SHIP ORDERS UNTIL THE TOTAL AMOUNT DUE FOR THE ORDER IS RECEIVED.  The mailing address is listed below.

Quilt Kit Market
PO Box 680334
Fort Payne, AL  35968




Returns


What is your return policy ?
We want you to love every kit you get from Quilt Kit Market.  If you are not satisfied for any reason, just send it back within 30 days for a full refund of the product price to your original form of payment.  We will only refund shipping costs if the product is defective or we made an error in processing your order.  All returns must be in original packaging. 


Where do I send returns ?
Mail your return including a copy of the original invoice to :

Quilt Kit Market
PO Box 680334
Fort Payne, AL  35968

Be sure to fill out the return section found on the bottom of your invoice to indicate the reason for return.



Privacy Policy


What is your privacy policy?
We keep all customer information confidential and do not share any information with any outside parties under any circumstances.

Terms and Conditions for use of Facebook application: The Quilt Kit Market Facebook application is intended for sharing purposes as it relates to this site, its content and other Facebook members only. Any abuse of this application will be reported to Facebook and dealt with according to their policies and procedures.




Sales Tax


Do I have to pay sales tax on my purchases ?
Only residents of Alabama have to pay sales tax of 4% on any purchases.